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ORDER ACKNOWLEDGEMENT DISCREPANCY PROCEDURE

 

NB YOU MUST CHECK THIS

CLAIMS FOR DISCREPANCIES WILL NOT BE ACCEPTED IF NOT REPORTED TO JSP CUSTOMER SERVICE WITHIN 24 HOURS

 

 

CURRENT PRODUCT DATA

 

JSP’s current product data was sent to you in the latest price list on excel to upload to your system. This data included:

  • Product code (SKU) and Product description
  • Core (ex-stock) / non-Core (made to order)
  • Non-core minimum order quantity (MOQ)
  • Estimated lead time
  • Pricing
  • Sell quantity
  • Carriage charge (if minimum carriage paid value is not achieved)

 

IMPORTANT

 

Discrepancies of data not matching our system will mean your order is ON HOLD until:

  • 1. You contact JSP using the form below - our Customer Services Team will address it promptly.

    2. You have not sent an e-mail within 24 hours which indicates you accept our Order Acknowledgement has the correct data and correct delivery address

NB Orders without discrepancies will be processed by JSP immediately

 

ASSISTANCE

 

Please ask JSP for any assistance to upload correct JSP product data to your system, e.g., any required file formats or other advice.